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I'm going to file a complaint with the Better Business Bureau (BBB).
It would clear up after 30 minutes but a horizontal black line would stay permanently on the screen.
I contacted Sony and they asked me to have an authorized technician from them to make an inspection and after that, they'll present me some options.
I called Sony for service but they said they had no service company in the Savannah or Charleston area. The technician checked the TV and said it needs a whole new screen and "TCON" circuit board.
Sony does not stock parts in the US and I was told it would take 2 to 3 weeks to get the parts, but they could not say for sure.
I expected this TV to last a minimum of 5 years, based on the fact that the cheap CRT TVs I've always owned lasted more than 12 years.
I will never touch a Sony product again if they don't make this right.
After the parts come, they can schedule the next appointment.
So, the whole process, from the time it failed to when it will get fixed, typically takes 4 to 5 weeks. The product is supposed to be delivered on September 21, 2011.
They offered to sell us a lesser model of a 52 inches TV, but we declined.
We are not going to give Sony anymore of our money!
I'm still making payments on this TV and they wanted me to buy another one. Next step is to contact an attorney and open a lawsuit. If there ever is a class action suit filed, I want to be part of it.